Terms of Service
Terms of Service
Effective date: October 23, 2026
Read the item description and variant choice before confirming your basket. The final checkout screen shows the transaction amount and shipping charge before you authorize payment.
These conditions apply to visits to https://henvato.com/ and purchases from Henvato, operated by Beijing Shuozhicheng Technology Co., Ltd. By using the site or placing an order, you agree to these Terms and the policies linked below. Nothing here limits mandatory consumer rights.
1. Products and information
The Henvato listing and selected option tell you which goods and components are included. Use the specifications in the text for measurements and materials; photographs may show a setting or accessories outside the order. Screen settings can change how a color appears. We aim to keep listings accurate and will address any material mistake affecting fulfillment with customers and in accordance with their legal rights.
2. Orders, prices and payment
At checkout, verify the item, delivery and billing details and final payable amount. This amount shows the item price, shipping cost and any tax collected by Henvato before you pay. The confirmation means we received the order; fulfillment is subject to successful authorization, stock availability and reasonable security checks. If a paid order cannot be supplied, we will inform you and provide the applicable refund or remedy.
3. Shipping
Orders normally require 1–3 business days to prepare after payment confirmation. Standard delivery is estimated at 7–14 business days after dispatch. These are estimates, not guaranteed arrival dates. Available services, destinations and charges are determined at checkout. See Shipping & Delivery (https://henvato.com/pages/shipping-delivery) for customs, tracking and delivery issues.
4. Cancellations, returns and refunds
Email service@henvato.com within 48 hours of purchase and before dispatch to request a change or cancellation. We can act while fulfillment remains reversible. Eligible returns may be requested within 30 calendar days after delivery. Customers normally pay return postage for a change-of-mind return; we cover reasonable authorized return shipping or provide another lawful remedy for an item that is defective, damaged or supplied incorrectly. Once approved, refunds are processed to the original payment method within 5–10 business days, with additional bank posting time possible. Read Return & Refund Policy (https://henvato.com/pages/return-refund-policy) for details and statutory-rights exceptions.
5. Accounts and lawful use
Keep any account credentials secure and use the site lawfully. Do not attempt unauthorized access, submit fraudulent orders or interfere with the website. Contact us if you notice an error affecting an order.
6. Website content and third parties
Store branding, text, photographs and designs belong to their respective owners or licensors. Use of third-party checkout, payment, shipping or website services may involve those providers’ own terms and privacy practices. Our handling of personal information is described in Privacy Policy (https://henvato.com/pages/privacy-policy).
7. Liability and consumer rights
Nothing in these Terms excludes remedies for defective, damaged, misdescribed or undelivered products that cannot lawfully be excluded. To the extent permitted by law, we are not responsible for losses not reasonably foreseeable or not caused by our breach, negligence or other legal responsibility. Disputes and remedies remain subject to applicable mandatory law.
8. Updates and contact
We may publish revised Terms for future orders. A revision will not retroactively remove mandatory rights for an existing order. For questions, contact service@henvato.com and include an order number when relevant.
Store: Henvato
Website: https://henvato.com/
Legal operator: Beijing Shuozhicheng Technology Co., Ltd.
Registered business address: Room 104, 1st Floor, Building 1, Courtyard No. 67, Wenquan Road, Haidian District, Beijing, China
Customer service: service@henvato.com · +1 (283) 206-0337